Help & support
How can we help?
Quick answers first. If yours isn't here, send us a message and a real person will reply.
Frequently asked questions
Is designing really free?
Yes. Play in the studio as long as you like. Saving designs and ordering need a one-time plan: Starter ($1) or Pro ($2). See pricing.
What's the difference between Starter and Pro?
Starter lets you save unlimited designs and order bracelets with the core crystals. Pro adds the full library (Pro crystals), share links and the community gallery. Upgrading from Starter costs the $1 difference.
Are the plans subscriptions?
No. Both are one-time payments. Nothing renews, so there's nothing to cancel.
How is my bracelet priced?
You see the price live as you design: each bead's price plus the cord, clasp, hand-stringing and your packaging choice. The total at checkout is exactly what you pay, in US dollars.
Why can't I order some beads?
At launch we string a limited set of beads and styles. Pieces marked “Available to order” can be bought; others are “Design only for now”. Swap them and checkout will open up.
How long does delivery take, and where do you ship?
Each bracelet is hand-strung to order, then shipped to the countries listed at checkout (currently the US, Canada, UK, Australia, New Zealand, Singapore and Malaysia). You can follow its progress in Order history.
Can I send a bracelet as a gift?
Yes. At checkout tick “This is a gift” to add a card message and hide prices on the packing slip, choose the gift box, and enter their address on the payment page.
Can I change or cancel my order?
Unpaid orders can be cancelled from the order page. Once paid, email us with your order number before it moves to “Being made” and we'll cancel it for free. Faulty pieces are replaced; see our terms.
How do I share my design or get feedback?
With Pro, open My designs and tap Share to get a private link, or add it to the community gallery where others can like it and leave feedback.
How does the AR try-on work, and is my camera private?
Tap “Try it on (AR)” on a saved or shared design, then start your camera or use a photo of your wrist. Hand tracking runs on your device; images are never uploaded.
What do the gemstone meanings mean?
They're traditional lore shared for inspiration, not medical or financial advice. Tap a bead on your bracelet (or the ⓘ on a crystal) to read one.
Contact us
Include your order number if it's about an order. Prefer email? Write to syint999@gmail.com.